Purchase & Return Policy

Purchase/Order Policy

My Account:
If you have an account, type in your user name and password. If you are a new customer register here.

Payment Details:
We accept Visa, MasterCard, Discover, American Express and PayPal for all orders placed in the U.S. and Canada.  We accept Visa, MasterCard, Discover, American Express and PayPal  for International Orders. All transactions go through secure gateways and your information is protected.  If you are an International Customer, and you are having trouble placing your order, please use the Contact  button so we can assist you.  Please note that some International Credit Cards will produce an error in our merchant system.  In this case, we will need to send a virtual invoice that you will be able to pay with any International Credit Card or PayPal Account.

*If a customer would like to pay by Company check or Money Order then the customer will need to email us for approval. Funds must be cleared before the order is shipped.

Sales Tax:
We charge sales tax for items shipped to OH*(7.0%) unless a sales tax exempt form is submitted.

Cancellation Policy:
If a customer needs to cancel an order, they should use the Contact Us tab and send an email with Company/contact Name, PO Number(if applicable), Part Number & Description. If the order has already been processed and shipped, then they would need to refer to the Customer Error Return Policy.  A customer can also email sales@ironwingsales.com with the above information.

Track Your Order:
Customers will receive a tracking number via email once the order has shipped. Click on the tracking number and follow the instructions to get the up to date information on your shipment.

 

Standard Domestic Shipping Policy

Domestic Ground Shipping

< $100 Flat Rate of $15

>=$100 **Free Domestic Ground Shipping on qualifying orders with eligible items.

**Only orders shipping domestically within the contiguous 48 states and an item total equal to or over $100 qualify for this offer.

Standard Domestic Shipping Exceptions

This offer is not valid for the following: Freight/LTL, Priority Shipping, Alaska/Hawaii, US Protectorates, or International Orders. This also does not apply to products considered oversize (OS) by FedEx.  Examples of products excluded from free shipping are Fuel Tanks, Hoods, Radiators, Large Cylinders, Large Gears, Large Shafts, Large Valves, Large Electric Motors, Seats, Seat Assemblies, Brake Drums, Axles, Tires, etc.

If you qualify for FREE Domestic Ground Shipping but your order also contains one or more ineligible items, you will be charged shipping fees for those ineligible items only.

We will contact you by email if Freight/LTL, International, Alaska/Hawaii, US Protectorates, or Oversize Item charge is required.

Domestic Express/Priority Shipping

If you require Domestic 2 Day or Overnight Shipping, please contact us.

International Shipments

Customer will be contacted with a shipping quote:

Under 70# - Typically ships DHL.
Over 70# - Typically ships DHL

All Shipments to Canada: Typically ships DHL or FedEx.

Contact us for other shipping options.

We will send a separate virtual invoice via email for International Shipping Charges. The customer can pay via PayPal or Credit Card.
If a customer does not agree to the shipping charges, the order will be canceled and all payments refunded via original payment method.
Customer is responsible for all sales tax, use tax, excise tax, or other tax duty or similar fee imposed by any governmental authority in connection with the sale or use of the products

 

Return Policy

Customer Error:
Customers have 30 days from delivery to alert us that they ordered the item in error. We will issue a refund once we receive the item back and it has been inspected. Parts must be new (unused/uninstalled), in original packaging, and in salable condition. Return shipping charges are the customer’s responsibility. Customer Error Returns are subject to a 10% Restocking Fee. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Defective Part:
Customers have 30 days from delivery to report a defective item. We will issue an exchange if the customer’s item is received defective. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees upon receiving, inspection, and confirmation of a defect. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Shipment Error:
Customers have 30 days from delivery to report any discrepancy in what was ordered and what part was actually received. If you receive an incorrect part, we will pay the return freight as well as the freight cost to re-send the product ordered. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Return Authorization Code:
All Returns must be requested within 30 days. Returned Merchandise will only be accepted with an issued Return Authorization Code. Your return request must include the following:

Company Name or Contact Name
Part Number and Description
Reason for Return
Iron Wing Sales Invoice Number
Merchandise must be returned “Freight Prepaid,” with the Return Authorization Code clearly labeled on the outside of the package. Parts must be new, in original packaging and in salable condition.

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