Purchase & Return Policy

Purchase/Order Policy

My Account:
If you have an account, type in your user name and password. If you are a new customer register here.

Payment Details:
We accept Visa, MasterCard, Discover, American Express and PayPal for all orders placed in the U.S. and Canada. We accept PayPal and International Wire Transfer for International Orders. All transactions go through secure gateways and your information is protected.

*If a customer would like to pay by Company check or Money Order then the customer will need to email us for approval. Funds must be cleared before the order is shipped.

Sales Tax:
We charge sales tax for items shipped to OH*(7.0%) unless a sales tax exempt form is submitted.

Cancellation Policy:
If a customer needs to cancel an order they should use the Contact Us tab and send an email with Company/contact Name, PO Number(if applicable), Part Number & Description. If the order has already been processed and shipped then they would need to refer to the Customer Error Return Policy.

Track Your Order:
Customers will receive a tracking number via email once the order has shipped. Click on the tracking number and follow the instructions to get the up to date information on your shipment.

Return Policy

Customer Error:
Customers have 30 days from delivery to alert us that they ordered the item in error. We will issue a refund once we receive the item and it has been inspected. Parts must be new, in original packaging and in salable condition. Return shipping charges are the customer’s responsibility. Returns are subject to a 10% Restocking Fee. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Defective Part:
Customers have 30 days from delivery to report a defective item. We will issue an exchange if the customer’s item is received defective. If we do not have the correct part in stock we will refund the customer back the amount including any shipping fees upon receiving, inspection and confirmation of a defect. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Shipment Error:
Customers have 30 days from delivery to report any discrepancy in what was ordered and what was actually received. If you receive an incorrect part, we will pay the return freight as well as the freight cost to re-send the product ordered. If we do not have the correct part in stock, we will refund the customer back the amount including any shipping fees. Your refund will be issued against the original credit card or PayPal account that was provided to us at the time you placed the order. Return Items must have a written authorization code. Please email us for an authorization code.

Return Authorization Code:
All Returns must be requested within 30 days. Returned Merchandise will only be accepted with an issued Return Authorization Code. Your return request must include the following:

Company Name or Contact Name
Part Number and Description
Reason for Return
Iron Wing Sales Invoice Number
Merchandise must be returned “Freight Prepaid,” with the Return Authorization Code clearly labeled on the outside of the package. Parts must be new, in original packaging and in salable condition.

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